Yes, it is mandatory to check in when arriving at the venue for a registered program! We provide self-service kiosks on-site for check-in. Customers can access their account to check in by using any phone number listed on the customer account. Please ensure that you log into the customer portal to update the contact information for adults on your account. This will allow parents, grandparents, caregivers, etc. to use their own phone numbers for check-in each time they are on-site.

Checking in for your registered program upon arrival not only informs us of your presence but also provides directions to the location of your program within the pool area (basket color/#). 

Announcements will play in each facility alerting swimmers when it is time to enter the pool area and find their colored baskets. 

To obtain a makeup token for missed lesson, it is necessary to report an absence no later than 8:00 AM PST on the day of the scheduled lesson or recreational reservation. To do this, please visit the FORMS page on the aquatechswim.com website and complete the "REPORT AN ABSENCE" form. A makeup token will be placed on your account for future use. 

The billing for weekly lessons and practice occurs on a 4-week billing cycle. Prior to each billing date, courtesy reminders are sent via email and text message, serving as a reminder of the upcoming payment. 

To withdraw from all ongoing programs, a Withdraw Form must be completed. To be removed from the following 4-week billing cycle, the withdrawal form must be received no later than 8:00 AM PST on the final day of the current 4-week billing cycle. 

2025 Billing Dates: 

Q1: Jan 15, Feb 12, Mar 12

Q2: Apr 9, May 7, Jun 4

Q3: Jul 2, Jul 30, Aug 27, Sep 24

Q4: Oct 27, Nov 19, Dec 19

Once you have logged into your customer portal account, you will be able to view and reserve new ongoing classes online. To do so, please visit aquatechswim.com:

• Click on the CUSTOMER PORTAL button located in the upper right-hand corner of the screen
• Sign in to your account
• Choose the BOOKING option and either select a student on your account to make a specific reservation or view all available classes.
• While browsing the classes, you can further refine your search by utilizing the filters such as level, day, etc.
• Select the desired class and click on ENROLL NOW to complete the booking process

To view and manage your current enrollments and request a transfer to a different class, please follow these steps:

• Log in to the Customer Portal on our website at aquatechswim.com.
• Click on the "MY ACCOUNT" option to view your students.
• Under the specific student you want to view details for, click on the "ENROLLMENTS" option.
• Here, you can see the current enrollments for that student.
• To transfer a current enrollment to a new class, click on the "TRANSFER ENROLLMENT" button next to the enrollment you wish to transfer.
• Select the class you want to transfer to and complete the enrollment steps. Please note that you can only select a transfer date within the current billing cycle period.

To view and manage your current makeup tokens and book a token in a makeup class, please follow these steps:

• Log in to the Customer Portal on our website at aquatechswim.com.
• Click on the "MY ACCOUNT" option to view your students.
• Under the specific student you want to view details for, click on the "MAKEUPS" option.
• Here, you can see all makeup tokens and select the button to "USE MAKEUP TOKEN" 

To access your transaction history, make payments, or update your payment methods, please follow these instructions:

• Visit the aquatechswim.com website and click on the "CUSTOMER PORTAL" button.
• Choose the "MY ACCOUNT" option and then select one of the following:
• "PAYMENTS" to view your payments, credits, and update your stored payment information.
• "TRANSACTION HISTORY" to view all of your previous transactions.

Customers have the ability to view all enrollments in the Customer Portal. To remove a student from a waitlist, please follow the steps below:

• Log into the Customer Portal on the aquatechswim.com website.
• Click on the "MY ACCOUNT" option.
• Select the "ENROLLMENTS" option under the student you wish to cancel waitlist enrollments for.
• Choose the "SHOW WAITLIST ENROLLMENTS" option.
• Click on the "CANCEL WAITLIST" button next to the specific class you want the student to be removed from.