Safety At AquaTech

AquaTech Swim takes pride in the measures taken overall and each day to maintain a healthy and safe environment for members and staff. In support of Federal, State and County mandates, we take our COVID-19 preparedness seriously. Please read about all of the precautions we have taken and assist us in following our customer protocols to ensure a safe environment for all.

PARENT PRE-SCREEN FOR ILLNESS: Responsible adults are asked to ensure a child is not sick or exhibiting signs of sickness on lesson days (fever, chills, cough, loss of smell or taste). Under no circumstances should a child be brought to lessons if the child is sick or showing signs of sickness. Additionally, if the family has been exposed to anyone that has travelled internationally or been closely exposed to a person that has tested positive for Covid-19, we ask that you refrain from lessons for a minimum of 14 days.

 

LIMITED SPECTATOR VIEWING: A responsible adult is required to remain onsite during a swimmers lesson or reservation. A maximum of 1 spectating adult is allowed to attend swimmer(s) into the facility for lessons. That means a total of 1 adult per family is allowed in the viewing area during lessons. It is advised to leave additional siblings at home when possible. If not possible, it is advised to keep additional siblings close to you at all times. All swimmer clothing, shoes, masks, towels, etc should be left with the spectating adult in the viewing area and not brought onto the pool deck. 

 

FACE COVERINGS REQUIRED: All persons aged 3+ are required to wear face coverings (nose & mouth) while in the facility. Exceptions include those participating in lessons or recreational swim while they are in the water.

 

SHOWER & CHANGING STALLS: ALL swimmers must arrive at the facility dressed and ready for a swim (both children and adult participants). Showers and changing stalls are available for AFTER swim showering and changing only. Tadpole & AquaBaby children can use the restrooms prior to lessons to change into their swim diapers. All adults and children participating in lessons should arrive dressed in swim suits.

 

Each swimmer participant MUST check in at the front desk to get their assigned swim basket number before each lesson / reservation. Changing stalls will be assigned specifically to each swimmer at check-in and written on the responsible adult's hand. A stall number must be assigned in order to change after a swim. Customers without an assigned stall number will not be allowed to use a stall.

 

Showers are for rinse purposes only, no soap or shampoo is allowed. 

 

ENTRY CONTROL POINT: All swimmers are advised to enter the facility no earlier than 10 minutes prior to lesson start time. A one-way flow through the building has been arranged and should be followed at all times. Enter through the designated entrance and exit through the designated exits. 

 

SOCIAL DISTANCING: Social distancing and directional cues should be followed throughout the facility.

AIR DISINFECTION SYSTEMS: 

 

NEGATIVE PRESSURE "INFLOW" SYSTEMS:  AquaTech uses air systems that hospitals utilize for Infectious Patient Isolation. Inflow is a tried-and-true, proven isolation technique for which the goal is to ensure that any breach in the containment barrier will cause ‘clean’ air from surrounding spaces to flow in, as opposed to allowing ‘dirty’ air from the contaminated area to escape. In accordance with U.S. Environmental Protection Agency Guidelines, this method has been used for decades by environmental remediation companies for effective containment and control of hazardous indoor air contaminants.

 

ULTRAVIOLET LIGHT (UV) LAMP AIR SCRUBBER SOLUTION:  In addition to managing negative airflow we now added 11 UV lamps to our air duct systems. This will remove or destroy up to 99% of all surface and airborne contaminants. Protects people from dangerous contaminants and pollutants.

 

SURFACE DISINFECTION SYSTEMS & PROTOCOL:

 

ULTRAVIOLET LIGHT (UV) SURFACE CLEANING WANDS:  AquaTech uses the UV light wand to clean commonly used surfaces with 100% ozone free and chemical free. Each wand is powered by 20 x UVC LED, disinfects and eliminates up to 99.9% of germs, viruses and bacteria. No water or chemicals needed.

 

STAFF CLEANING ROUNDS:  Our staff follows a strict cleaning protocol, with extra cleaning rounds between transitions and utilize UV sanitizing wands, as well as, liquid cleaning chemicals, etc.

 

PROFESSIONAL CLEANERS: AquaTech utilizes professional cleaning companies to clean both our facilities and pools on a regular basis. The facility is professionally cleaned and sanitized 7 nights a week.

ULTRAVIOLET LIGHT (UV) DISINFECTION SYSTEMS: The Best Known Killer of COVID-19 – we use a Quad Reactor Neptune Benson UV System which blasts our water 8-10 times a day! These best of breed UV systems utilize the power of the sun to kill 99.9% of all viruses and bacteria on contact.

 

WATER CHEMISTRY: We utilize Chlorine and Muriatic acid, etc. to manage our pool chemistry and meticulously monitor our pool chemistry with the support of Certified Pool Operators.

 

POOL FILTRATION SYSTEMS: AquaTech pools have amazing filtrations systems that are professionally maintained 3+ times per week. These systems filter out oils, chemical bi-products, skin, hair, etc. from the pool.

 

REVERSE OSMOSIS (RO) FILTRATION: This triple carbon filter RO system essentially turns our pool water into drinking water! Water is constantly filtering though this machine 24/7.

REDUCED CLASS SIZES: Class sizes have been reduced.

 

CLASS POD DISTANCING:  Instruction lanes have been spaced apart from each other so that classes in lanes next to each other begin and run from opposite sides of the pool.

 

REDUCED NUMBER OF INSTRUCTORS: AquaTech has reduced the number of instructors during operational hours to decrease the total number of occupants in the building at one time.

PROTECTIVE FACE COVERINGS: All AquaTech Swim are required to wear face mask and/or protective shields.

 

DAILY TEMPERATURE CHECKS: All staff are required to undergo temperature checks prior to each shift and will not be permitted to work if they are sick or showing signs of illness.

 

ONGOING TRAINING & AWARENESS: All staff are trained on how best to promote and uphold local health mandates.

AQUATECH POLICIES

We ask that all customers practice polite behavior and amicable social conduct while onsite. Respecting the rights of individuals includes refraining from abusive language, threats, violent outbursts, intimidation, bullying, harassment or other abusive, aggressive or disruptive behaviors against AquaTech customers, and employees. AquaTech employees are trained and employed to uphold AquaTech’s policies, procedures and processes. If a situation occurs that does not align with our policy, a termination of services may be issued.

A payment is necessary to reserve a space in lessons or recreational programs. On-going lessons require an updated credit or debit card to remain on account at all times. An Annual Fee will be billed  during an initial registration for ongoing lessons and annually thereafter.

 

Billing occurs on a 4-week cycle for on-going swim lessons. Billing reminders are emailed and text messaged 1 week prior to each billing date. A late or rejected payment at the time of billing will incur a $15 rejection fee.

 

A WITHDRAWAL FORM is required to withdraw from all on-going lessons. The withdrawal form must be received by no later than 8:00 AM PST on the final day of the 4-week billing cycle to be removed from, or pro-rated for the following 4-week billing cycle. There are no reimbursements or financial credits given for programs already billed for the current 4-week billing cycle. 

 

2020 billing dates are: August 5, September 2, September 30, October 28, November 25, December 23. 

AquaTech guarantees your regularly scheduled lesson each week or the reservation you have made for a specific date. While we offer makeup tokens for absences reported in advance, we do not guarantee specific days/times for lesson and recreation availability. If you have a very restrictive schedule, we do not recommend missing your regularly scheduled lesson or reservation. 

 

How to acquire a makeup token: AquaTech must be notified of an absence from a lesson / reservation by no later than 8:00 AM PST the day of the scheduled lesson / reservation through the REPORT AN ABSENCE form.

 

How to use a makeup token: View your available makeup tokens in the CUSTOMER PORTAL. Makeups tokens expire 1 year after the cancelled lesson / reservation date. Makeups tokens can be scheduled up to 7 days in advance, but no further. Use the USE A MAKEUP TOKEN form to book your makeup lesson. Makeup tokens can be utilized in place of payment for AquaBaby / AquaRec reservations. A makeup token is equivalent to payment for reservation of 1 child and 1 adult participant.

  

Important reminders: When a private makeup token is acquired, it can only be used in a group lesson or recreational reservation, there are no Private makeup lessons. There are no financial credits or reimbursements for makeup tokens that have not been used within the policy timeframe. Once a makeup token has been booked, there are no cancellations or changes that can be made without forfeiting the makeup token.

Lessons affected by a scheduled AquaTech holiday closure will be prorated during the 4-week billing cycle in which it occurs. If the pool should unexpectedly close for reasons related to safety, a non-expiring makeup token will be issued for any lessons / reservations affected by the closure. Closures reminder email and text messages are sent 1 week prior to scheduled holiday closure dates.

 

2020 holiday closure dates include: 

 

Thanksgiving: Thursday November 26

Christmas Eve & Christmas Day: Thursday & Friday December 24, 25

New Year's Eve & Day: Thursday & Friday December 31 & January 1 2021

 

All AquaTech Swim Instructors undergo a complete training of AquaTech’s trademarked teaching methodology. Staff meet on a regular basis for continued education and attend “in house” training sessions during their employment with AquaTech. All AquaTech staff are CPR certified and undergo AquaTech Safety and Emergency Training.

 

Specific instructors may be requested, but cannot be guaranteed. Part of the AquaTech philosophy is teaching children valuable life lessons through their swim class each week. One important lesson is being able to work with new and different instructors. Change is a part of life, and although certain instructors may be favored, substitutes and instructor changes do and will occur, sometimes without prior notice. It is a natural, healthy part of life to be able to accept and adapt well to change.

ALL children under the age of 3 years and those not 100% potty trained MUST WEAR A SWIM DIAPER. A swimsuit must be worn over the swim diaper. If a fecal accident occurs and your child is not wearing a swim diaper, a $150 closure fee will be assessed.

About AquaTech

MISSION:​

Our mission is to continually improve the customer experience through: High-touch customer service, a patented teaching methodology, state of the art pool equipment and a welcome environment.

VISION:

Our vision is to consistently seek out and to leverage the best of the following: Wonderful and dedicated staff members, easy processes and protocols, fair policies and modern technology. 

VALUES:

We value the relationships we develop with our customers and staff through:

 

Quality: What we do, we do well.

 

Passion: We inspire a life-long love of aquatics through our passion for swim. 

AQUATECH DIFFERENCE

The Mattos Method™ is a systemized, layered learning approach that can achieve a number of swim lesson objectives; from basic water safety to sharpened competitive stroke technique. It leverages breath control, buoyancy, comfort and fun as main ingredients that are built upon. Our goal is to produce safe swimmers who learn to swim technically sound strokes and love to swim!​

Swimmers can register for lessons or recreational swim anytime at AquaTech through our ongoing, year-round registration! Sign up at a time that is right for you. Ready to dedicate to the process? Sign up for on-going lessons. Need a few refreshers when you have extra time? Sign up for drop-in lessons.  Need to get some energy out? Reserve a lane in recreational swim. Never been and just want to try? Sign up for a free trial! We’ve got lots of options to suit many different types of needs!  We utilize a best in class, PCI compliant registration system for all customer data. Customers can create or access their own accounts by logging into our CUSTOMER PORTAL, then utilize one of the forms to get started! 

Our policies were designed to be family friendly. We offer as much flexibility as possible in an effort to make for a positive experience for busy families. 

We take our customer service very seriously. We have both Customer Care Specialists, who work in each facility during operation hours and Customer Relations Managers who work in our Virtual Customer Care Department responding to all forms, emails and calls. We highly recommend utilizing the Specialists on-site when in the facility for lessons, and utilizing our FORMS in between visits for additional assistance. 

AquaTech strives to provide a safe environment for everyone.

 

AquaTech Staff Are:

 

Background screened prior to and throughout their employment. 

 

Certified in CPR/AED and Basic First Aid.

 

Trained in the Mattos Method™ teaching methodology. 

 

Trained in AquaTech Emergency Procedure and Protocol. 

 

AquaTech Maintains Safety By:

 

Holding daily training meetings with staff. 

 

Holding quarterly management trainings.

 

Staffing multiple Deck Safety Supervisors on deck during lessons. 

 

Passing regular inspections with OSHA and both fire and local health departments. 

 

Maintaining first aid kits and emergency supplies throughout each facility.

We take pride in our facilities and strive to provide a clean and sanitary environment for all. Our facilities are professionally cleaned 7 days per week with major deep cleaning and renovations taking place over holiday closures.

AQUATECH FACILITIES

Alameda Campus

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Concord Campus

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