REPORT AN  ABSENCE

This form is due by no later than 8:00 AM PST the day of the scheduled lesson or reservation. If an absence is reported by this time a makeup token will be issued to your account for future use. 

IMPORTANT: Lesson bookings and AquaRec reservations made using a makeup token cannot be canceled or changed without forfeiting the makeup token.

REQUEST A  LESSON

Utilize this form to submit a request for staff assistance in locating available lessons. Our lessons can be reserved up to 7 days in advance, so we recommend using this form approximately a week before your desired start date. While lesson schedules can be viewed and booked through the Customer Portal, our staff members have access to additional information and can provide valuable assistance beyond what the portal offers. Therefore, reaching out to our staff for support can be beneficial!

USE A  MAKEUP TOKEN

To request assistance with booking an existing makeup token on your account, please fill out this form. Makeup lessons can be scheduled up to 7 days in advance. Alternatively, you can also book makeup tokens through the Customer Portal. Simply visit "My Account" and select "Makeups" under a specific student.

It is important to note that there are no financial credits or reimbursements for makeup tokens that have not been used within the policy timeframe. Once a makeup token has been used to book a lesson or reservation, no cancellations or changes can be made. If you happen to miss the makeup lesson or reservation, the makeup token will be forfeited.

WITHDRAW FROM  LESSONS

In order to withdraw from ongoing lessons and the 4-week billing cycle, you must submit the withdrawal form before 8:00 am PST on the final day of the current billing cycle. It is important to note that there will be no reimbursements or financial credits given for lessons that have already been billed within the current cycle.

For your convenience, billing reminders will be sent via email and text message to all enrolled customers one week prior to the billing dates. 2024 Billing Dates: Jan 17, Feb 14, Mar 13, Apr 10, May 8, Jun 5, Jul 3, Jul 31, Aug 28, Sep 25, Oct 23, Nov 20, Dec 18

GENERAL  QUESTION

If you have any general questions about our programs, your account, or any other inquiries, we are here to assist you. Please feel free to submit this form and we will provide you with the information you need.

PROVIDE   FEEDBACK

If you have any feedback that you would like to share with our company, we would greatly appreciate it. We value your thoughts, suggestions, and feedback, as they help us improve our programs and services. Thank you for taking the time to provide us with your valuable feedback.