FACE COVERINGS REQUIRED: Masks are required for all persons at all times, regardless of vaccination status - except while swimming in the pool.
Our mission is to continually improve the customer experience through: High-touch customer service, a patented teaching methodology, state of the art pool equipment and a welcome environment.
Our vision is to consistently seek out and leverage the best of the following: Wonderful and dedicated staff members, easy processes and protocols, fair policies and modern technology.
We value the relationships we develop with our customers and staff through:
Quality: What we do, we do well.
Passion: We inspire a life-long love of aquatics through our passion for swim.
The Mattos Method™ is a systemized, layered learning approach that can achieve a number of swim lesson objectives; from basic water safety to sharpened competitive stroke technique. It leverages breath control, buoyancy, comfort and fun as main ingredients that are built upon. Our goal is to produce safe swimmers who learn to swim technically sound strokes and love to swim!
Swimmers can register for lessons or recreational swim anytime at AquaTech through our ongoing, year-round registration! Sign up at a time that is right for you. We utilize a best in class, PCI compliant registration system for all customer data. Customers can create or access their own accounts and view and book our class and recreation schedule through the CUSTOMER PORTAL.
Our policies were designed to be family friendly. We offer as much flexibility as possible in an effort to make for a positive experience for busy families.
We take our customer service very seriously. We have both Customer Care Specialists, who work in each facility during operation hours AND Customer Account Managers who work in our Virtual Customer Care Department responding to all forms, emails, chats and calls. We highly recommend utilizing the Specialists on-site when in the facility for lessons, and utilizing our FORMS in between visits for additional assistance.
AquaTech strives to provide a safe environment for everyone.
AquaTech Staff Are:
Background screened prior to and throughout their employment.
Certified in CPR/AED and Basic First Aid.
Trained in the Mattos Method™ teaching methodology.
Trained in AquaTech Emergency Procedure and Protocol.
AquaTech Maintains Safety By:
Holding daily training meetings with staff.
Holding weekly management trainings.
Staffing multiple Deck Safety Supervisors on deck during lessons.
Passing regular inspections with OSHA, fire department and local health departments.
Maintaining first aid kits and emergency supplies throughout each facility.
We take pride in our facilities and strive to provide a clean and sanitary environment for all. Our facilities are professionally cleaned 7 days per week with major deep cleaning and renovations taking place over holiday closures.