Policies

How Our Programs Work

At AquaTech Swim, we have created one of the most flexible and family friendly programs in the Bay Area. We understand and appreciate how busy families are and the need for ease when it comes to enrolling, changing or modifying your schedule. We pride ourselves on offering year round programing to help everyone find a spot to learn and practice their swimming skills. 

Why Our Policies Exist

We believe in family flexible policies. We expect our customers to know and follow our outlined policies and to let us know when further clarification is needed. Our staff does not set the policies, they simply uphold them! We appreciate your patience and kindness with our customer care specialists. We appreciate your feedback which can be easily provided through our Feedback Form

AquaTech Swim Policies

All customers should be aware of our additional Covid-19 health and safety measures. Please read more: HEALTH & SAFETY. 

While inside our facilities, we ask that all customers practice polite behavior and amicable social conduct. 

Respecting the rights of individuals includes refraining from abusive language, threats, violent outbursts, intimidation, bullying, harassment or other abusive, aggressive or disruptive behaviors against AquaTech customers, and employees. 

AquaTech employees are trained and employed to uphold AquaTech’s policies, procedures and processes. If a situation occurs that does not align with our Courtesy and Respect policy, a termination of services may be issued.

  • On-going programs can be booked up to 7 days in advance, but no further.
  • On-going programs require a credit or debit card to remain on account with AquaTech.
  • A payment is necessary to reserve a space in lessons or recreational programs. 
  • An Annual Enrollment Fee will be billed  during your initial registration and annually thereafter.
  • Billing will occur on a 4 week billing cycle. Billing reminders will be emailed and text messaged 1 week prior to billing dates. A late or rejected payment at the time of billing will incur a $15 fee.
  • A WITHDRAWAL FORM is required to withdraw from all on-going lessons. The withdrawal form must be received by no later than 8:00 AM PST on the final day of the 4 week billing cycle to be removed from, or pro-rated for the following 4 week cycle billing cycle.
  • There are no reimbursements or financial credits given for programs already billed for the current 4 week billing cycle. 
  • 2020 billing dates are: August 5, September 2, September 30, October 28, November 25, December 23. 

All AquaTech Swim Instructors undergo a complete training of AquaTech’s trademarked teaching methodology. Staff meet on a regular basis for continued education and attend “in house” training sessions during their employment with AquaTech. All AquaTech staff are CPR certified and undergo AquaTech Safety and Emergency Training.

Specific instructors may be requested, but cannot be guaranteed. Part of the AquaTech philosophy is teaching children valuable life lessons through their swim class each week. One important lesson is being able to work with new and different instructors. Change is a part of life, and although certain instructors may be favored, substitutes and instructor changes do and will occur, sometimes without prior notice. It is a natural, healthy part of life to be able to accept and adapt well to change.

Lessons affected by a scheduled AquaTech closure will be prorated for that 4 week cycle. If the pool should unexpectedly close for reasons related to safety, we will provide a non-expiring makeup credit for any lessons affected by the closure. Closures are listed in the CLOSURE section of this site.  We also send an email and text message reminder 1 week prior to scheduled closure dates. 

AquaTech takes pride in our facilities and ask for your cooperation in keeping them clean, safe and family friendly.

  • Lesson spectators must view the lessons from our viewing area outside of the pool area. Children who are observing from this area are to be supervised at all times.
  • A responsible person must remain on-site for each child participating in a program. Parents must be easily accessible in cases of emergency.
  • Rinse only showers are located on the pool deck. Full showers are not permitted nor is undressing or removing diapers in the pool area. Children are not required to shower before entering the pool. Adults (exception made for Tadpole participants) are required to rinse before entering the pool.
  • No pets are allowed in AquaTech facilities, service animals only exception.
  • No glass is allowed inside the facility at any time. 

Please review our additional updated HEALTH & SAFETY guidelines. 

While swimming and exercise can be a great relief for minor illnesses, AquaTech asks that all persons with the following illnesses refrain from activity until fully recovered:

  • Diarrhea
  • Fever
  • Vomiting
  • Lice
  • Pink Eye
  • Contagious Rash

If there are any questionable circumstances, canceling by 8:00 AM is a safe choice. You may easily do so through the REPORT AN ABSENCE Form.

Please review our additional updated HEALTH & SAFETY guidelines. 

  • ALL children under the age of 3 years and those not 100% potty trained MUST WEAR A SWIM DIAPER. A swimsuit must be worn over the diaper. If a fecal accident occurs and your child is not wearing a swim diaper, a $100 closure fee will be assessed.
  • Food, gum and glass should remain out of the pool area at all times.
  • Long hair should be worn in a ponytail or swim cap and finger/toe nails should be kept short.
  • Rinse only showers are available on the pool deck. Children are not required to shower before entering the pool. Adults (exception made for Tadpole participants) are required to rinse before entering the pool.

Please review our additional updated HEALTH & SAFETY guidelines. 

Drop-in lessons register a student for a single lesson on a specific day and time. A payment is due to reserve the lesson. Drop-in lessons can be booked up to 7 days in advance, but no further.

UNAVAILABLE UNTIL OCTOBER 1, 2020. 

How to acquire a makeup token:

AquaTech must be notified of an absence by no later than 8:00 AM PST the day of the scheduled lesson. Fill out the REPORT AN ABSENCE form.

How to schedule a makeup lesson:

View your available makeup tokens in the customer portal. Makeups tokens expire 1 year after the cancelled lesson date. Contact AquaTech to confirm class availability using the REQUEST A MAKEUP LESSON form. Makeups can be scheduled up to 7 days in advance, but no further. Private Lessons do not receive private makeup credits, rather, makeup lessons must be taken in our group lesson classes.

AquaTech guarantees your regularly scheduled lesson each week. While we offer makeup tokens for absences reported in advance, we do not guarantee specific days/times for makeup lesson availability. If you have a very restrictive schedule, we do not recommend missing your regularly reserved lesson day/time. 

There are NO financial credits or reimbursements for makeup tokens that have not been used within the policy timeframe. Once a makeup token has been booked, there are NO cancellations or changes that can be made. If the makeup lesson is missed, the makeup token is forfeited. 

Makeup tokens can be utilized in place of payment for AquaBaby / AquaRec reservations. A makeup token is equivalent to payment for reservation of 1 child and 1 adult participant. 

AquaTech offers recreational swim time for families during our AquaRec and AquaBaby hours. The guidelines for our recreational programs are as such:

  • A recreational swim time must be reserved in advance. Reservations can be made 7 days in advance but no further
  • A payment is due at the time of booking in order to reserve a lane space for your family. 
  • Customers must have an AquaTech Swim Customer Portal Account setup and updated. 
  • Should a customer need to miss a reserved time, the REPORT AN ABSENCE form must be sent by no later than 8:00 AM the day of the reservation to receive a makeup token for future use. Any reservations cancelled later than 8:00 AM the day of the reservation will be forfeited.  
  • Once a makeup token has been used for a new reservation, that new reservation cannot be cancelled or changed without forfeiting the token. 
  • Proper swim attire is required at all times including swim diapers for children not 100% potty trained
  • No running in the facility
  • No diving in the pool
  • No soap/shampoo in the showers
  • No rough horse play
  • No glass, food or drink in the pool area
  • Do not leave valuables in the cubbies

Please review our additional updated HEALTH & SAFETY guidelines. 

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