Policies

How Our Programs Work

At AquaTech Swim, we have created one of the most flexible and family friendly programs in the Bay Area. We understand and appreciate how busy families are and the need for ease when it comes to enrolling, changing or modifying your schedule. We pride ourselves on offering year round programing to help everyone find a spot to learn and practice their swimming skills. For recreational programs, simply drop in when you have time! Cannot commit to a regular schedule, take a few drop in lessons when it works best for you! Ready to commit to weekly lessons? Simply contact us within a week of when you are ready to start and we will get you enrolled! Read below for more specifics and enroll today! 

Why Our Policies Exist

While we believe in as much flexibility as we can offer, our policies exist to give our customers directions on how to keep things fair, flexible and safe! While we don’t have many policies, we expect our customers to know and follow our outlined policies and to let us know when further clarification is needed. Our staff does not set our policies, they simply uphold them! We appreciate your patience and kindness with our customer care specialists. We appreciate your feedback which can be easily provided through our Feedback Form

AquaTech Swim Policies

As we re-open AquaTech after the Shelter-in-Placer order mandated by the County of Alameda/Contra Costa and the State of California, please understand that we have just survived one of the hardest personal and professional challenges ever faced. We are excited to re-open the business, but some special consideration of those employed with AquaTech are required as our staff members will be trying to do the best they can to serve you but are still anxious

As we strive to keep our customers and staff safe, we understand the natural frustration that comes with unexpected and uncontrollable circumstances, we would appreciate it if once you enter the business that you will not be combative about changes to business operations that we are forced to adhere too. Know that the business is adapting to the loss of employees, updated policies to represent maximum safety and security protocols to support being allowed to operate. We will do our best to accommodate our customers but extreme attitude, raised voices, or inappropriate language will not be tolerated

Please be kind, compassionate and patient with our business, instructors, managers and whoever you come into contact with. 

The AquaTech community is eternally grateful for your patronage and patience. Please learn more about what we do to protect your Health & Safety

While inside our facilities, we ask that all customers practice polite behavior and amicable social conduct. 

Respecting the rights of individuals includes refraining from abusive language, threats, violent outbursts, intimidation, bullying, harassment or other abusive, aggressive or disruptive behaviors against AquaTech customers, and employees. 

AquaTech employees are trained and employed to uphold AquaTech’s policies, procedures and processes. If a situation occurs that does not align with our Courtesy and Respect policy, a termination of services may be issued.

On-going programs can be booked up to 7 days in advance, but no further. An on-going program requires a credit or debit card to remain on account with AquaTech. No unpaid program spots will be held as a payment will be necessary to reserve your spot in an on-going program.

The initial enrollment made for each student will include an Annual Enrollment Fee which is billed annually during a customer’s anniversary month. Each additional billing will occur on a 4 week billing cycle. Billing reminders will be emailed and text messaged 1 week prior to billing dates. A late or rejected payment at the time of billing will incur a $15 fee.

A Withdrawal Notice is required to withdraw from an on-going program. The Withdrawal Form must be completed and received by no later than 8:00 AM PST on the final day of the 4 week billing cycle to be removed from, or pro-rated for the following cycle’s tuition.

Lesson prices increase on an annual basis in March. 

2020 Billing Dates: August 5, September 2, September 30, October 28, November 25, December 23. 

All AquaTech Swim Instructors undergo a complete training of AquaTech’s trademarked teaching methodology. Staff meet on a regular basis for continued education and attend “in house” training sessions during their employment with AquaTech. All AquaTech staff are CPR certified and undergo AquaTech Safety and Emergency Training.

Specific instructors may be requested, but cannot be guaranteed. Part of the AquaTech philosophy is teaching children valuable life lessons through their swim class each week. One important lesson is being able to work with new and different instructors. Change is a part of life, and although certain instructors may be favored, substitutes and instructor changes do and will occur, sometimes without prior notice. It is a natural, healthy part of life to be able to accept and adapt well to change.

Lessons affected by a scheduled AquaTech closure will be prorated for that 4 week cycle. If the pool should unexpectedly close for reasons related to safety, we will provide a non-expiring makeup credit for any lessons affected by the closure. Full day and partial day closures are listed in the Business section of this site and physically on the announcement boards in each facility. We also send email and text message reminders out 1 week prior to scheduled closure dates. 

AquaTech takes pride in our facilities and ask for your cooperation in keeping them clean, safe and family friendly.

  • Lesson spectators must view the lessons from our viewing area outside of the pool area. Children who are observing from this area are to be supervised at all times.
  • A responsible person must remain on-site for each child participating in a program. Parents must be easily accessible in cases of emergency.
  • Family changing rooms and restrooms are provided for all AquaTech swimmers. Cubes are provided for clothes and towel storage during lessons. “Reserving” changing stalls by leaving your belongings in them is not permitted. AquaTech is not responsible for lost or stolen items.
  • Rinse only showers are located on the pool deck. Full showers are not permitted nor is undressing or removing diapers in the pool area. Children are not required to shower before entering the pool. Adults (exception made for Tadpole participants) are required to rinse before entering the pool.
  • No pets are allowed in AquaTech facilities, service animals only exception.
  • No glass is allowed inside the facility at any time. 

While swimming and exercise can be a great relief for minor illnesses, AquaTech asks that all persons with the following illnesses refrain from activity until fully recovered:

  • Diarrhea
  • Fever
  • Vomiting
  • Lice
  • Pink Eye
  • Contagious Rash

If there are any questionable circumstances, canceling by 8:00 AM is a safe choice. You may easily do so through the Report An Absence Form.

ALL children under the age of 3 years and those not 100% potty trained MUST WEAR A SWIM DIAPER. A swimsuit must be worn over the diaper. If a fecal accident occurs and your child is not wearing a swim diaper, a $100 closure fee will be assessed.

Food, gum and glass should remain out of the pool area at all times.

Long hair should be worn in a ponytail or swim cap and finger/toe nails should be kept short.

Rinse only showers are available on the pool deck. Children are not required to shower before entering the pool. Adults (exception made for Tadpole participants) are required to rinse before entering the pool.

Drop-in lessons register a student for a single lesson on a specific day and time. A payment is due to reserve the lesson. Drop-in lessons can be booked up to 7 days in advance, but no further.

How to acquire a makeup token:

AquaTech must be notified of an absence by no later than 8:00 AM PST the day of the scheduled lesson. Visit The forms section of aquatechswim.com to fill out the Report An Absence form.

How to schedule a makeup lesson:

View your available makeup tokens in the customer portal. Makeups tokens expire 1 year after the cancelled lesson date. Contact AquaTech to confirm class availability using the reuest a makeup lesson form on aquatechswim.com. Makeups can be scheduled up to 7 days in advance, but no further. Private Lessons do not receive private makeup credits, rather, makeup lessons must be taken in our group lesson classes.

Reminder:

Class availability varies each week. It is the customer’s responsibility to work with the current class availability to schedule makeups. If a customer has a very restrictive schedule, AquaTech cannot guarantee makeup availability to suit a specific schedule. Please be mindful when cancelling a lesson. There are NO financial credits, reimbursements, timeline extenSions for makeup credits that have not been used within the policy timeframe. Additionally, once a makeup lesson has been booked, it cannot be cancelled or changed or the token will be forfeited.

AquaTech offers recreational swim time for families during our AquaRec and AquaBaby hours. The guidelines for our recreational programs are as such

  • A recreational swim time must be reserved in advance. Reservations can be made 7 days in advance but no further
  • A payment is due at the time of booking in order to reserve the spaces. 
  • Customers must have an AquaTech Swim Customer Portal Account setup and updated. 
  • During the months of August-September 2020, only 1 responsible adult is allowed to accompany their child(ren) each reservation. 
  • Should a customer need to miss a reserved time, the REPORT AN ABSENCE form must be sent by no later than 8:00 AM the day of the reservation to receive a makeup token for future use. Any reservations cancelled later than 8:00 AM the day of the reservation will be forfeited.  
  • Once a makeup token has been used for a new reservation, that new reservation cannot be cancelled or changed without forfeiting the token. 
  • Proper swim attire is required at all times including swim diapers for children not 100% potty trained
  • No running in the facility
  • No diving in the pool
  • No soap/shampoo in the showers
  • No rough horse play
  • No glass, food or drink in the pool area
  • Do not leave valuables in the cubbies

This is a unique website which will require a more modern browser to work!

Please upgrade today!