Customer Care

Phone: (866) 633-4147

Modified Hours Beginning July 7

Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Coming Soon!

Alameda Campus

2203 Mariner Square Loop,
Alameda, CA 94501

Re-opening August 5, 2020

Monday – Friday: 9:45 AM – 8:30 PM 
Saturday – Sunday: 8:45 AM – 7:15 PM

Concord Campus

1220 Diamond Way #110,
Concord, CA 94520

Re-opening August 5, 2020

Wednesday – Friday: 9:45 AM – 8:30 PM 
Saturday – Sunday: 8:45 AM – 7:15 PM

Alameda Campus Map

Concord Campus Map

HOW CAN WE HELP?

Bummer, you will be missed! We appreciate the advanced notice you are providing us, which allows our whole system of booking lessons to work well! 

By filling out this form, you are letting a customer relations manager know that you will be absent from an upcoming lesson(s). AquaTech offers a makeup token for ongoing lessons cancelled by no later than 8:00 AM PST the day of the scheduled lesson. If an absence is reported by this time, a makeup token will be issued to your account.

IMPORTANT: We guarantee your regularly scheduled lesson each week. While we do offer makeup lessons for absences reported in advance, we do not guarantee specific days/times for makeup lesson availability. We have availability based on what other students are doing each week. If you have a very restrictive schedule, we do not recommend missing your regularly reserved lesson day/time. If you do need to miss the lesson day/time you have regularly reserved, you will be subject to working with the availability we have each day/week or utilizing your makeup token in a recreational program. Please be mindful when cancelling a regularly scheduled lesson. There are NO financial credits or reimbursements for makeup tokens that have not been used within the policy timeframe. Additionally, once a makeup lesson has been booked, there are no cancellations or changes that can be made. If the lesson is missed, the makeup token is forfeited. 

REPORT ABSENCE

Wonderful – let’s get you booked!

By filling out this form you are alerting a customer relations manager that you would like to book a lesson within the next 7 days.

Please ensure to have your account setup and updated with contact information, which will help a manager assist you faster! If you have not yet setup your account, please do so by clicking the Customer Portal button at the top of the page to get started! Then return to this form and fill out the information. 

REQUEST A LESSON

Yay – let’s use that makeup token!

By filling out this form, you are letting a customer relations manager know that you are interested in using a makeup token in the next 7 days. Our team will work to find the best options available with the current schedule. 

IMPORTANT: We guarantee your regularly scheduled lesson each week. While we do offer makeup lessons for absences reported in advance, we do not guarantee specific days/times for makeup lesson availability. We have availability based on what other students are doing each week. If you have a very restrictive schedule, we do not recommend missing your regularly reserved lesson day/time. If you do need to miss the lesson day/time you have regularly reserved, you will be subject to working with the availability we have each day/week or utilizing your makeup token in a recreational program. Please be mindful when cancelling a regularly scheduled lesson. There are NO financial credits or reimbursements for makeup tokens that have not been used within the policy timeframe. Additionally, once a makeup lesson has been booked, there are no cancellations or changes that can be made. If the lesson is missed, the makeup token is forfeited. 

REQUEST A MAKEUP LESSON

Oh no! Are you sure you are ready to go? It is AquaTech’s express goal to address any concerns regarding your experience. If you are experiencing an issue we may be able to help you solve, please ensure to speak with a manager on duty, as they are happy to assist you!

Important Withdrawal Instructions:

  • A Withdrawal Notice is required to withdraw from an on-going program. The Withdrawal Form must be completed and received by no later than 8:00 AM PST on the final day of the 4 week billing cycle to be removed from, or pro-rated for the following 4 week cycle’s tuition.
  • The withdrawal date selected on the form must: 
    • Be no sooner than the final day of the current billing cycle (which will incur no billing on the next billing date) OR;
    • Include a specific date within the next billing cycle (which will incur a pro-rated billing on the next billing date).
  • For ongoing programs, the upcoming 4 week period is billed on the billing date. There are no reimbursements or financial credits given for programs already billed for the current 4 week billing cycle, as advance notice of withdrawal is required before each billing cycle. 
  • Billing dates are listed in the Policies section of our website, the Customer Portal Policies Section and email/text reminders are sent 1 week prior to each billing date. 2020 Billing Dates: August 5, September 2, September 30, October 28, November 25, December 23. 

We greatly appreciate being given the opportunity to work with your family and hope to see you back in the pool in the future!

ONGOING WITHDRAW

Have general questions for a customer relations manager? By filling out the form below, you will alert a customer relations manager who will get back to you as soon as possible. 

We look forward to working with you! 

GENERAL INFORMATION FORM

We hope that your experience with AquaTech has been a positive one. It is AquaTech’s express goal to address any concerns regarding your experience. Onsite staff and management is happy to assist you as well. 

By filling out this form, you will be sending feedback to the senior management team of staff. We thank you for the opportunity to serve you!

FEEDBACK FORM

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