Self Service 2017-10-30T16:49:08+00:00

Self-Service Station

ACTIVITIES CALENDAR: 

If you are currently booked into our Concord Unlimited Swim Program, you can use this form to alert our staff that you are interested in booking an additional class(es) within the next 4 days.Once your request form is received, our staff will contact you with the available “like” class times over the next 4 days, hopefully some in the timeframe you prefer! “Like” classes mean the level your student currently swims in.

IMPORTANT REMINDERS:

Classes are booked on a first come, first serve basis. We cannot guarantee that a class with availability this week, will be the same the next week.

A $10 “no-show” fee will apply to all classes that have been booked but were not attended and not cancelled on time. An on time Cancellation is one received no later than 9:00 AM the day of the scheduled lesson.

Request Classes

AquaTech offers a makeup lesson for lessons cancelled by no later than 9:00 AM the day of the scheduled lesson. If an absence is reported by this time, a makeup credit will be issued to your account.

All makeup lessons must be taken within 30 days after the cancelled lesson date.

Report Absence

It is AquaTech’s express goal to address any concerns regarding your experience. Please ensure to speak with a manager on duty, as they are happy to assist you!

Important Withdrawal Instructions:

  • The ongoing billing cycle occurs on the 1st of each month. Withdrawal notice must be received by no later than 12:00 PM (noon) on the final day of a month to be removed from, or, pro-rated for the next month’s billing cycle.
  • The withdrawal date selected on the form must:
    • Be no sooner than the final day of the current month (which will incur no billing on the 1st of next month) OR;
    • Include a specific date within the next month (which will incur a pro-rated billing on the 1st of next month).
  • For ongoing programs, the current month has already been billed on the 1st of this month for the entire month. There are no reimbursements or financial credits given for programs already billed for the current month, as advance notice of withdrawal is required before each billing cycle on the 1st of each month.

We want to learn from your experience, please help us by providing your feedback. We greatly appreciate being given the opportunity to work with your family and hope to see you back in the pool in the future!

Ongoing Withdraw

We hope that your experience with AquaTech has been a positive one. It is AquaTech’s express goal to address any concerns regarding your experience. Please also ensure to speak with a manager on duty, as they are happy to assist you!

We appreciate the time taken to share your feedback and thank you for choosing AquaTech Swim!

Feedback Form

ACTIONS: 

If you are a new to AquaTech, you will be asked to create a new account in our parent portal. Be sure to use an email address you use frequently, as all communication from us will use this address going forward.

If you are returning to AquaTech, your login information is the email address you established with us and the password of your choosing. If you need assistance logging in or resetting your password, please contact us!

The parent portal allows you to access your personal account information and view classes. Important FORMS and other items can be found above in the Self Service section.

Create/Log in Account

Choosing this option will take you to our parent portal where you will be able to view our classes and availability.

PLEASE NOTE: The schedule you can view through the parent portal is very limited in what it can show and tell you about a class. Our staff has greater access to view more details and will be able to give you more information about a class you may be interested in. In other words, if a class is showing as full in the parent portal, our staff will be able to tell you if/when a space will be open, if a space is open for a makeup on a particular date, the age of the other students in the class, etc. The parent portal is a great resource to be able to see when we generally run certain class levels, but please always contact us to get more details before becoming discouraged! 866.633.4147 – office@aquatechswim.com

View Schedule

Our company policies try to remain as flexible and family friendly as possible, while allowing us to maintain a certain level of operations. Policies are available here on our website, in your account on the parent portal and hard copies are available in each location at the front desk. Please let us know if a clarification is needed, we are happy to assist you!

View Policies

Alameda Campus

2203 Mariner Square Loop, Alameda, CA 94501
866-633-4147  —  Email

Monday – Friday 9:00 AM – 9:30 PM
Saturday – Sunday 9:00 AM – 7:00 PM

Concord Campus

1220 Diamond Way, Ste 110, Concord, CA 94520
866-633-4147 — Email

Monday – Friday 12:30 PM – 9:00 PM
Saturday – Sunday 9:00 AM – 5:00 PM