About Us2018-09-18T09:41:06+00:00

We Are Family

AquaTech Swim was developed by a family, for families. 
AquaTech Swim is owned and operated by a husband and wife team who are passionate about creating a positive, safe and effective learn to swim environment. Their combined experience of the highest level of swimming achievement and business development, set the stage for a trademarked teaching methodology that crafted AquaTech Swim into one of the nation’s top learn to swim programs. Great attention to detail and focus on quality of experience are the supreme goals at AquaTech Swim. Carefully selected staff are hired and trained to strengthen and consistently improve the level of quality service available to our customers. While each location has a team of customer care, instruction and management staff, below you can meet some of the senior level staff who work behind the scenes on a daily basis.

Meet Our Team

HEIDI 

Chief Operations Officer – Heidi works directly with the owners to ensure vision is maintained. She manages the senior administration and management teams.

EMILY

Customer Experience Manager – Emily analyzes customer data to follow up with both customers and staff to ensure overall quality of experience is achieved.

ZACH

Team Development Manager – Zach works with the team of managers in all locations to align consistency, vision and goals.

MATT

Business Administration

CYNDI

Business Administration – Cyndi manages the business administration of scheduling, benefits and compensation for staff.

SELMA

Training Manager – Selma manages the on-boarding and on-going training of both new and veteran staff.

Mission Vision Values

MISSION: AquaTech strives to create an exceptional user experience for the entire family utilizing high touch customer service options, patented teaching methodologies and state of the art pool equipment and facilities.

VISION: Consistently leverage the best of people, process and technology.

VALUES: AquaTech places heavy emphasis on values we like to call “The Four C’s”:

  • Character – mental and moral qualities distinctive to an individual (Can-Do Personality, Positive Disposition, Patient Temperament, Honest Mentality)
  • Competence – ability to do something successfully and efficiently
  • Cadence – beat or measure of something rhythmic (Steady, Dependable, Reliable)
  • Capacity – ability or power to do, experience or understand something (Learn, Apply, Grow) 

Dedication To Safety

AquaTech strives to provide a safe environment for everyone. 

AquaTech Staff Are:

  • Background screened prior to and throughout their employment
  • Certified in CPR/AED and Basic First Aid Trained
  • Trained in the Mattos Method™ teaching methodology
  • Trained in AquaTech Emergency Procedure and Protocol

AquaTech Maintains Safety By:

  • Holding daily training meetings with staff
  • Holding quarterly all-staff trainings
  • Staffing multiple Deck Safety Supervisors on deck during lessons
  • Staffing multiple Managers On Duty during peak operational times
  • Passing regular inspections with OSHA and both fire and local health departments
  • Maintaining first aid kits and emergency supplies throughout each facility

State Of The Art Facilities

AquaTech strives to provide a wonderful experience for the entire family. 

Customers enjoy:

  • Indoor, large viewing areas with multiple seating options
  • Retail / food services
  • Children’s play zones with toys and movies
  • Private changing stalls
  • Access to live customer care staff in each facility

Swimmers enjoy:

  • Clean and minimally chlorinated water
  • Warm water between 88-91 degrees (depending on season)
  • Warm, indoor environment

Pool Systems:

  • Filtration Systems – AquaTech pools have amazing filtrations systems that are professionally maintained 3+ times per week. These systems filter out oils, chemical bi-products, skin, hair, etc. from the pool.
  • Ultra-Violet Light (UV) Systems – Our UV system sanitizes the entire pool on a three hour turnover cycle. That means the the water passes through a Quad Reactor Neptune Benson UV system 8 times every day! These best of breed UV systems utilize the power of sun to kill any/all bacteria in the water. AquaTech purchased these systems at great cost to lower the chlorine levels in the pool and chloramine levels to almost zero.
  • Reverse Osmosis (RO) Filtration – This triple carbon filter RO system essentially turns our pool water into drinking water! Water is constantly filtering though this machine 24/7.

AquaTech Difference

AquaTech strives to provide the entire family with an enjoyable experience that sets us apart from other swim schools. Here is just part of what makes AquaTech a special place:

    • We Care! – AquaTech takes pride in the experience we provide to our families and has a senior management team focused on your success! Utilize our Feedback Form to get direct feedback to the senior management team!
    • The Mattos Method™  a systemized, layered learning approach that can achieve a number of swim lesson objectives, from basic water safety to sharpened competitive stroke technique. We leverage breath control, buoyancy, comfort and fun as the main ingredients that we build upon. Our goal is to produce safe swimmers who learn to swim technically sound strokes. 
    • Family Friendly Registration – You can register for services anytime at AquaTech! Sign up for on-going classes or drop into classes, practices or recreational swim when you are ready. We utilize a best in class, PCI compliant registration system for all customer data.
    • Self Service Options – We have many ways customers can manage their needs and get information online – access our Customers section from any type of device.
  • Customer Policies Our customer policies were designed to be as family friendly as possible with great advantage offered to our customers. One example of that is that we provide makeup lessons! Learn more about our policies in the Customers section.
  • Something For the Entire Family – beyond swim lessons for children and adults, we have recreational swim, teams, party rentals, event hosting, etc.
  • Customer Care Specialists – we have live customer care specialists physically available during operation hours in each location. Additionally, we have a virtual customer care department that can be reached 7 days a week via phone (866.633.4147) / email (office@aquatechswim.com) / through a form (Customers) / and coming soon…Live Chat! 
  • Deck Safety Supervisors – we staff our deck with safety monitors who keep track of swimmer safety foremost, so our instructors can focus on providing the highest quality of instruction.
  • Discounts & Promotions – we have them running all the time, see our Promos section for more details.
  • Clean Facilities – we take pride in our facilities and strive to provide a clean and sanitary experience for all. Our facilities are professionally cleaned 7 days per week with major cleaning and renovations taking place over holiday closures. 

Local Partnerships

AquaTech Swim School is part of the local community and supports local businesses too! We partner with several charter schools and local vendors to provide services. We also host many events for the community.

Local Partners:

      • Connecting Waters Charter School
      • Visions Charter School
      • Hickman Charter School
      • Delta Charter School
      • Girls Inc.
      • Faction Brewing
      • Rock Wall Wine Company
      • House Of Bagels
      • Loard’s Ice Cream
      • Bridge Bank
      • Capital Access Group
      • East Bay Pool Company
      • ErgoSolutions Physical Therapy

Donation Requests:

We donate services to hundreds of local schools and programs. If you are interested in partnering with AquaTech Swim School or have a donation request, please contact our Customer Experience Manager at emily@aquatechswim.com.

Alameda Campus

2203 Mariner Square Loop, Alameda, CA 94501
866-633-4147  —  Email

Monday – Friday 9:30 AM – 9:00 PM
Saturday – Sunday 8:00 AM – 7:00 PM

Concord Campus

1220 Diamond Way, Ste 110, Concord, CA 94520
866-633-4147 — Email

Monday – Friday 12:00 PM – 8:30 PM
Saturday – Sunday 9:00 AM – 5:00 PM